At Watano, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our booking website.
Information We Collect:
- Personal Information: When you make a booking or inquiry through our website, we may collect personal information such as your name, email address, phone number, and billing address.
- Booking Details: We collect information related to your booking, including the dates of your stay, number of guests, and any special requests or preferences.
- Payment Information: If you make a payment through our website, we will collect payment details such as credit card information. Please note that we do not store credit card information after the transaction is complete.
- Communication: We may collect information from your communications with us, including emails, messages, and feedback.
How We Use Your Information:
- Booking and Reservations: We use the information you provide to process your booking, manage reservations, and communicate with you about your stay.
- Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.
- Improving Our Services: We may analyze user data to improve our website functionality, services, and user experience.
- Marketing and Communications: With your consent, we may send you promotional offers, newsletters, and updates about Watano and our partners. You can opt out of these communications at any time.
Data Security:
We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use encryption and secure socket layer (SSL) technology to safeguard sensitive data transmitted through our website.
Third-Party Disclosure:
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill the purposes outlined in this Privacy Policy.
Your Rights:
You have the right to access, update, or delete your personal information stored in our systems. If you would like to exercise any of these rights or have any questions about our Privacy Policy, please contact us using the information provided below.
Changes to This Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review this Privacy Policy periodically for updates.
Contact Us:
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@watanohouse.com or +254 701 232 362